01
Agreement to these terms
These Terms of Service govern your use of maeformlabs.com, the Maeform Labs client portal, and services provided by Maeform Labs (“Maeform,” “we,” “us,” or “our”). By using the site, creating an account, accepting a quote, or authorizing work, you agree to these terms.
If a written quote, statement of work, or other signed agreement conflicts with these terms, the project-specific agreement controls for that project.
02
Inquiries, quotes, and project scope
Submitting an inquiry does not require either party to begin a project. A project begins only after we provide a quote or written scope, you accept it, and any required initial payment is received.
Quotes describe the expected deliverables, price, payment schedule, and assumptions known at that time. Changes to requirements, materials, quantities, schedule, or deliverables may require a revised quote, additional payment, or an adjusted delivery date. Estimates and target dates are not guarantees unless expressly stated in writing.
03
Payments, cancellations, and refunds
Payment amounts and milestones are shown in the accepted quote. Unless the quote states otherwise, an initial payment authorizes Maeform to schedule and begin work, and the remaining balance is due when requested before final deliverables or products are released.
If you cancel a project, you remain responsible for work already performed, noncancelable materials, third-party costs, and other commitments made for the project. Any refund is limited to amounts paid for work or costs not yet incurred. Completed engineering, design, prototyping, custom fabrication, and digital deliverables are generally nonrefundable.
Payment processing is provided by Stripe and may be subject to Stripe’s additional terms.
04
Client responsibilities
You are responsible for providing accurate requirements, dimensions, intended-use information, deadlines, and timely feedback. You represent that you have the right to provide all submitted files, designs, trademarks, data, and other materials and that our permitted use of them will not infringe another party’s rights.
You are responsible for evaluating whether a deliverable is suitable and lawful for its intended use and for obtaining any testing, inspection, certification, permit, regulatory approval, or professional review not expressly included in the project scope.
05
Prototypes and engineering limitations
Prototypes and developmental parts are made to explore fit, function, appearance, manufacturing approach, or other project questions. Unless we expressly agree otherwise in writing, they are not production-certified, safety-certified, medical-grade, aerospace-qualified, or approved for life-safety, load-bearing, transportation, regulated, or other high-risk applications.
Prototype performance can be affected by material variation, manufacturing tolerances, environmental conditions, assembly, maintenance, and use outside the agreed requirements. You must not rely on a prototype as a finished or certified product without appropriate validation.
06
Intellectual property
Each party retains ownership of materials, designs, software, methods, trademarks, and know-how it owned before the project. Unless a quote states otherwise, after full payment you own the final custom deliverables identified in that quote. Maeform retains ownership of its pre-existing tools, reusable software, templates, processes, general engineering knowledge, and improvements that do not disclose your confidential project information.
Concepts, drafts, experiments, unused alternatives, and internal working files are not deliverables unless specifically listed in the project scope. Maeform will not publicly identify confidential client work without permission, but may display nonconfidential work when the client has approved that use.
07
Acceptable use
You may not use the site or our services to violate law, infringe intellectual-property rights, compromise another system, distribute malware, evade security controls, submit deceptive or harmful requests, or develop weapons or other items we determine present an unacceptable safety or legal risk.
You may not attempt to access another client’s account, project, files, or communications. We may suspend access, decline an inquiry, or stop work when necessary to protect people, systems, legal compliance, or Maeform Labs.
08
Disclaimers and limitation of liability
We will perform agreed services with reasonable care and professional judgment. Except for commitments expressly included in a written project agreement, the site, portal, prototypes, and services are provided without other warranties, whether express or implied, to the fullest extent permitted by law.
To the fullest extent permitted by law, Maeform Labs will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost production, lost data, or business interruption. Our total liability arising from a project will not exceed the amount you paid Maeform for the specific project giving rise to the claim. Nothing in these terms excludes liability that cannot legally be limited.
09
Governing law and disputes
These terms are governed by the laws of the State of Maryland, without regard to conflict-of-law principles. Before filing a formal claim, each party agrees to make a good-faith effort to resolve the dispute directly.
Unless applicable law requires otherwise, any court proceeding relating to these terms or our services must be brought in a state or federal court with jurisdiction in Maryland.
10
Changes and contact
We may update these terms as the site or our services change. The terms in effect when a quote is accepted will continue to govern that project unless the parties agree otherwise in writing.
Questions about these terms may be sent to maeformlabs@gmail.com. Our Privacy Policy explains how we handle personal information.